Terms and Conditions

These regulations specify the rights and obligations of the parties in relation to usage of the website, including the usage of the information posted on the Website. We kindly ask to carefully and thoroughly read the regulations, hence placing an order via the Site is tantamount to acceptance of its provisions.

I. Definitions

1. The administrator of this site - Seller or the entity specified by the Seller, which has been entrusted to the Party.
2. Privacy Policy - a set of rules for the processing of personal data and privacy protection rules , applicable to the users.
3. The product - any product or products ( or services) described on the Site , which may be subject to orders by the User in accordance with these Regulations
4. Refunds – return and refunds of purchased product is described in detail in section VIII of the Regulations
5. Regulations – the following ones
6.  Seller - (1) Zarapharm Sp o.o 40-650 Katowice, ul . Jaworowa 51/3 , Poland (2) The owner of the Site and the Products indicated respectively on the Site or in the Regulations , representing an invitation to contract through the Site .
7. Page - a website registered in this domain.
8. User - each visitor of the website.
9. Order – purchase offer of the product or products made ??by the user

II. User reviews

1) Each customer using the products has the opportunity to express their opinion.

2) Any comments and suggestions should be sent to the email address, which appears on the product label or leaflet.

3) Every message should:

a) Include attachments in the form of photos or video and audio files in the following formats: jpg, bmp, pdf, mp3, midi, wav, mpeg, qt, avi, flv, mp4, mpg, wmv, asf VCD, showing the difference between “before” and “after” use of the product;

b) be consistent with the truth;

c) include a precise description of all the attached images, audio or video files, taking into account the following information:

i) include the name or initials of the user shown in the picture / recording;

ii) include a brief description of what a photograph / recording shows;

iii) include the product name, to which the image / video refers to;

iv) specify the period during which the product was used; d) include attachments in their original form, ie. not subjected to digital modification using any graphics software;

e) also can not contain content that is abusive, vulgar, discriminatory or illegal.

4) The sender must have the right to publish and distribute any of the sent audiovisual material.

5) Once the review is sent, the sender agrees with the publication of its contents or a portion of its content with the accompanying materials on the website of the reviewed product

 6) To protect your privacy, the published data of people whose speech and / or images are available, can be changed.

III. Terms of use of the Website

1) This version is the binding version.

2) All commercial information, price lists and advertising appearing on the Website are solely the invitation to submission of bids by the users and conclusion of the agreement through the Site. None of the information contained on the website, regardless of its name can be considered an offer within the meaning of applicable law.

3) Placing an order by the user constitutes an offer to purchase the product and represents acceptance of all the provisions, Regulations and Privacy Policy

4) The person making the order must be at least 18 years of age and have full legal capacity or have the consent of their legal guardian in accordance with the written laws of the place of residence

5) Seller does not supply the Products and do not provide services in the following countries: Afghanistan, Bangladesh, Belarus, Burma (Myanmar), Burundi, Cambodia, Central African Republic, the Democratic Republic of Congo, Cuba, Djibouti, Eritrea, Ethiopia, the Republic of Equatorial Guinea, Gambia, Guinea, Guyana, Iran, Iraq, Kuwait, Kosovo, Laos, Lesotho, Liberia, Mauritania, Mongolia, Niger; North Korea, Palestinian Territory, Rwanda, Sierra Leone, Somalia, Suriname, Syria, Tajikistan, Turkmenistan, Uganda, Western Sahara, Yemen, Zimbabwe. Orders requiring delivery to any of these territories will not be accepted. As an exception, the seller at the request of the user can process orders. To this end, the user is kindly asked to contact the customer service before proceeding with the order. Furthermore, if the products are to be delivered to one of the Islands, we kindly ask to confirm the delivery capabilities with our customer service.

6) Current information about products and their prices are valid on the day of the display on the site.

7) The content of the website is wholly owned by the seller. Products covered by the information on the site, meet all the requirements laid down by the law of the place of sale. A person interested in the product and making a bid for its purchase should familiarize themselves with applicable local laws related to the purchase of the products described on the Website and is committed to respect them.

8) All prices are quoted in a particular currency and are inclusive of taxes applicable to the vendor's head office. If other taxes as well as additional fees associated with local law (including duty, excise duty, VAT) apply to the territory, from which the order was made; the user is then obliged to pay it on his/her own. The price of each product is binding at the time you place an order, and may include the cost of shipping (according to the information on the Website), but does not include other additional fees and taxes than those applicable to the seat of the vendor. The user is required to withhold, declare to pay these additional taxes and charges in the relevant tax office.

9) Seller reserves the right to change the prices of the products described on the Website as well as to the introduction of new products and withdrawing previously presented ones, and to carry out and cancel promotional campaigns or make changes without prior notice.

10) The seller shall not be liable to companies or third parties for damages, indirect or consequential, arising during use of the products presented on the site.

11) The Seller is not responsible for damages resulting from improper use of the products.

12) The Seller does not accept complaints for differences in appearance of the purchased product. Photos and drawings of products on the website are for illustrative purposes only.

13) To efficiently carry out the order, you must correctly enter data in the system of the page or by means of electronic communication. Entering your e-mail address is required to confirm the acceptance of the order. For additional telephone confirmation of the order, user is asked to provide a phone number.

14) The personal data, given when placing orders, is processed only to the extent necessary to fulfill orders; including processing online and offline billing and after-sales service, in accordance with our Privacy Policy.

15) For privacy reasons, names and personal data of users and other persons whose statements and photographs were posted on the website may be amended in accordance with our Privacy Policy.

16) Orders not paid in advance, for which there exists any uncertainty (such as doubt about the compatibility of customer data with the actual situation) may be reviewed by the staff  - such order may be canceled by the Seller.

17) Despite the best efforts, seller does not guarantee that the published descriptions of the products do not contain imperfections and lack errors, and therefore they cannot be the basis for any claims. Information contained in the Regulations and on the website are sufficient for proper and full use of the product. The Seller will make every effort to ensure the accuracy and update all information contained on the website. At the same time it cannot be guaranteed that the provided information entirely covers the subjects. Therefore, the vendor is not liable in case of inaccuracies in the content of available information. Seller reserves the right to amend, modify and update the content on the site at any time.

IV. Intellectual property

1. All products presented on the website as well as other names are used for identification purposes only. They can be protected trademarks of their respective owners and or the seller. The trademarks and trade names of manufacturers were used on the site solely for information and are the property of their respective owners.
2. The content of the page is entirety subject to copyright and other intellectual property laws and may not be used for any purpose other than expressed and permitted in these Terms and Conditions, in particular, may not be copied, in whole or in part.
3. It is forbidden to collect, use, reproduce and / or place on any other website or other online site any material/s of the Site, including information regarding the Products. It is forbidden to use the names of products and vendors, labels, photos, description of the products or any portion of the website for purposes other than private and non-commercial.
4. 4 ) It is forbidden to collect, use of fragments , reproduction and / or placing on any other website or other online site any material / s of the Site , including information regarding the Products. It is forbidden to use the names of products and vendors, ie . The company Zarapharm Ltd. ; labels , photos , description Products or any portion Pages for purposes other n that private and non-commercial .
5. It is forbidden to collect, use the fragments, reproduce and / or place on any other website or other online site any material / s of the Site , including information regarding the products. It is forbidden to use the names of products and vendors, ie. The company Zarapharm Ltd.; labels, photos, description of the products or any portion of the website for purposes other than private and non-commercial.

V. Sales of products and execution of orders

1. Orders can be placed all year round, 24 hours a day.
2. Orders can be placed through the Internet or through telephone contact from anywhere in the world, but in some countries it is only possible to do the pre-payment through a system of payment specified on the site.
3. The Seller reserves the right to refuse orders without determined cause.
4. Orders placed on weekdays after 12:00 pm, on Saturdays, Sundays and holidays will be processed the next business day (in special cases, this period may be extended).
5. Upon confirmation of acceptance of the order by the selle, the sales contract of the product between you and the seller is concluded. You can receive electronic confirmation of the contract in the form of invoices sent to a specified by you e-mail address.
6. Products ordered from vendors will be delivered via mail order, by courier or by post - delivery time is around 3 working days. This time can however be extended for reasons not dependent on the Seller. Therefore, the Seller is not responsible for late delivery of the parcels by post, courier or shipping company.
7. Payments will be processed by a third party acting on behalf of the Seller (selected depending on the chosen method of payment) or by post or courier service in case of “cash on delivery”.
8. If you choose prepayment, the product is shipped upon receipt of funds in the amount of 100 % of the value of the Product / Product and shipping costs.
9. If you choose " COD " payment method: The user authorizes the seller to cover the cost of shipping on his/her behalf and undertakes the reimbursement of these costs.
10. Shipping cost depends on the country of delivery in accordance with the table below. This cost is fixed and for orders paid in advance is as follows:
11.  Data on the cost of delivery:

1 – The given times are the standard delivery times expressed in working days: additional information about the time delivery can be found on pages courier

2 – Given price is the basic articular customs clearance price: detailed information about the customs clearance can be found on pages courier.

 3 - Table with postal codes is available on the www.dpd.com.pl

4 - Implementation of the customs clearance is an additional 2 days.

5 - It does not include the Canary Islands, Ceuta and Mellila.

6 - Surcharge zone and customs clearance of EUR 50 refers to the village of Büsingen.

7 - It does not cover Montenegro and Kosovo.

8 - Additional day transit in the case offshores ( Hihglands . Sky. Orkney, Shetland, Oban, Arran ) .

9 - DPD parcels are not delivered to the Vatican and San Marino : extra zone and customs of EUR 100 applies to Livigno and Campione d' ltalia

VI. Changes in the Order

1. In the case of an order for product, for which there was an error in the price due to the system error or support’s team mistake, the order will be cancelled and you will be notified.
2. The customer can change or cancel the order in full at latest within 2 hours after receiving the order confirmation. In order to cancel your order, please contact the seller via email. Otherwise the user, unless he/she withdraws from the concluded contract in accordance with section VII described below, may be charged with shipping costs indicated respectively in section V, paragraph 10, above plus the cost of the return shipment to the seller equal to the cost indicated in Section V, paragraph 10 above.

VII. Termination of the contact

1. Because the sales contract concluded between you and the seller is a distance contract, the user may at any time withdraw from the contract without giving reasons within 10 days from the date of order confirmation
2. Each withdrawal must be preceded by a telephone contact and written statement in the form attached below or attached to the product delivered to the user, indicating the bank account of the user who made ??the payment for the product. Contact by phone and sending statement must take place before the end of set forth in Section VII , paragraph 1, 10 -day period.
3. Withdrawing from the contract, the user is required immediately, but not later than within 10 days from the date of withdrawal, to give back the products delivered to the address specified by the vendor. Products cannot bear traces of use and must be originally packed. The user is responsible for the destruction of the goods resulting from the willful misconduct. The seller is obliged to return the user the full amount of the payment made ??by the user minus the shipping and packaging costs.
4. In a situation where consumer does not pick up the ordered products, for which payment is made, the seller may contact you to re postage. If, specified in Section VII , paragraph 1 , the deadline is met, the user can exercise the right to withdraw from the contract on the terms specified in this paragraph. In case the user, despite confirming the “COD” order of the product, does not pick it up, he/she will be charged for shipping and packaging.
5. Seller reserves the right to withdraw from the contract in the absence of products on stock that results in the course of execution of the order. In such case the user will be informed and will not be obliged to accept any costs.

VIII. Filing a complaint

1) All complaints should be submitted via e-mail at zarapharms@gmail.com.

2) Complaints are subjected only to the products that do not comply with the agreement, products subject to satisfaction guarantee, as well as a damaged during the shipment. This chapter shall govern in particular the complaints made ??under the guarantee of satisfaction.

3) The refund of the complained product based on satisfaction guarantee is only possible when you first purchased the product, only for the price of one piece of the product, respectively per person/household, despite the order consisted of more products. The cost of packaging and shipping, as indicated in Section V, paragraph 10 above, is non-refundable.

4) The refund is possible only when the claim is submitted before the deadline indicated on the website (30 days). This period is counted from the date of receipt of the products.

5) All (also used) packaging of products supplied ( also used blisters ) must be returned to the address indicated by the seller . The purchaser receives the address to what the product should be returned within 14 days of the submission of the complaint. In case not all packaging is returned results in the repeal of the guarantee and inability to refund. Time to return all packaging is 14 days.

6) Consumer using the complaint procedure is given right to claim a price of a maximum one purchased the product. Other fees and expenses, including postage and packing, will not be returned. If you order more products, the price is calculated as the average price of the products; the cost of packing and returning the advertised products or packaging will be borne by the user. Seller does not accept cash on delivery

7) Only the complaints of products used according to manufacturer’s instructions will be considered.

s advertised products or packaging borne by the User. Seller does not accept cash on delivery.

8) If you order more products, for use in the long term (more than one month) and the lack of efficacy of the products after the first month of use is noted, the user has the right to renounce the further use. In a situation where the first product (subject of the complaint) will be sent to the address specified by the vendor, at the same time other products being intact, the seller will provide reimbursement for the first product, less the costs of shipping and packaging.

9) In the complaint, the User should indicate at least: the data which has been given in the order (your name, address where products were delivered, e - mail and phone number), a list of returned products, date of commencement and termination of use of the products and precise course and consequences of use, as well as expected course of the complaint procedure and evaluation (ie . the repair or replacement of products or obtaining a refund) and the bank account number to which the refund is to be made . Complaints not containing the above information will not be considered.

10) Packaging of the products sent by the user should be protected so they do not get damaged. The user shall only use the package or envelope that ensure proper protection of the products’ packages. Only products or product packaging that is returned undamaged can be eligible for the complaint procedure.

11) Complaints are handled within 14 working days from the date of receipt to the address indicated by the seller . In case of complaints handled positively, it will be automatically refunded or repaired / replaced. You may obtain information about the status of the complaint contacting by e - mail the vendors indicated on the product label.

12) In case of positive consideration of the complaint, the money for the purchase price equal to one purchased product will be send by the seller or entity authorized by him via bank transfer to the bank account indicated by the user in the complaint. If the seller did not receive payment for the purchased product by the user, eg in case of cash on delivery; Refunds on behalf of the Seller may be made by post, courier or shipping company

13) With regards to the orders paid in advance by credit card or debit card, in the event that you initiate your bank chargeback, complaint handling will be stopped and the complaint will not be considered by the seller until settlement of the dispute. Despite the fulfillment of the warranty and complaint, the user will receive a refund if the bank accepts the chargeback.

14) Destroyed during the shipment product. User is obliged to inspect the consignment at the time of arrival; to verify whether it did not get destroyed during transport. In case of damage to the parcels delivered to you, person who delivered should write down at the user request a damage protocol that will be signed by the user and delivering person, giving rise to the complaint. You have the right to demand royalty-free replacement or refund. Claims for mechanical damage made ??by the user will not be considered.

15) Satisfaction Guarantee applies only to those users who have purchased at least one pack of 150 tablets.

IX. Additional Information

1. In the case of improper use of any of the proposed products or in case the application does not comply with the information specified on the packaging and / or accompanying leaflet, the seller is not liable for the consequences of such use.
2. For more information on the products presented on the website, go to “Contact” which is at your disposal. For faster response, please call the number indicated on the site or contact us by email or through the form available on the site. By calling the number listed on the website, you shall pay according to the price list of your service provider.

X. Information concerning dietary supplements kind of products

All products constituting dietary supplements, will be fully effective when used together with healthy diet (balanced and diverse in terms of nutrition) and an active and healthy lifestyle. Dietary supplement treatment is not recommended for growing adolescents, lactating, pregnant women, and the elderly. So far, no negative effects on the health of any of the products was reported, however, in case of doubt or experience any problems, please contact immediately with your doctor.

XI. Final Provisions

1. Any dispute will first be resolved through negotiations, with the intention of an amicable settlement
2. In case of failure in reaching an agreement amicably, the competent court for any disputes arising from the use of the site, described products, purchase of the products from the seller or the interpretation of these rules shall be the court competent for the defendant.
3. The service administrator reserves the right to make changes to the content of these regulations by posting the new regulations on the site. The changes will be apparent to those placing orders online and will apply to orders that followed their introduction.